Shipping & Returns

Shipping

Katie Kime has introduced flat rate shipping on all new orders within the 48 Continental United States as of February 1st, 2017. All other locations and countries are subject to standard shipping rates. 

Katie Kime shipping policies are subject to change and may be revoked at any time. Katie Kime reserves the right to charge shipping on orders that do not follow this policy.

Standard Katie Kime orders require 2-3 days to be processed and usually ship within 5-7 days. Please note that all custom bright bar, clothing, linens, wallpaper, and fabric orders take more time to process and generally ship within 7-10 days.

Furniture orders are make to order and ship within 8-10 weeks. Please nore that depending on the project and level of customization of furniture orders may take more time to ship.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase or if it was a custom order, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is damage to the box you must take photos of the damage for record. Upon inspection if there is any damage please document the damage and send photos to customer service.

To complete your return:
please e-mail customerservice@katiekime.com to initiate the return.

Please send returns to
Katie Kime LLC
C/O Returns
2600 Mchale Court Ste, 145
Austin, TX 78758

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom Orders (if applicable)
Custom items may not be refunded due to the customization to the product. This includes monogramming and wallpaper.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@katiekime.com and we will send you a shipping label to return your item to: 2600 Mchale Court Ste, 145 Austin, Texas 78758. Once it is received and inspected we will ship the replacement item. You may request a refund, however a 5% restocking fee will be deducted from your refund.

Gifts
if the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themeselves to give you late, we will send a refund to the gift giver and he will find out about your return.