Shipping & Returns
Orders over $149 ship for Free using ground transportation methods across USPS, UPS or FedEx.
All orders are shipped on business days (Monday–Friday) except holidays listed below after production/processing has been completed.
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
- New Year’s Day
3-5 Business Days
- Non-embroidered Apparel (Pajama Sets, Robes, Oxfords, Etc.)
- Non-personalized and personalized (Paperie, Coasters, Phone Cases, Tablets and Trays)
- Non-framed Gallery Prints
- Tea Towels
- Wallpaper Samples
- Embroidered Apparel (pj’s, robes, oxfords)
- Ice Buckets
- Traditional and Peel & Stick Wallpaper
- Framed Gallery Prints
All Orders will ship after production/processing timelines are completed (Weekends and Holidays excluded).
Some orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
- Ground Orders will deliver 1-5 business days once shipped.
- 2 Day Expedited will deliver within 2 business days.
- Next Day orders will deliver within 1 business day.
The shipping time frames provided are ESTIMATES and are NOT guaranteed.
Additional validation may be required for some orders and can delay delivery - please ensure your shipping address is correct at checkout to avoid delays.
Shipments to APO/FPO addresses require additional processing time after delivery to the military post office. Due to military handling time, delivery to some destinations may take up to 45 business days.
Alaska and Hawaii: For Ground shipping allow 5-7 business days from the time you receive a shipping confirmation email. Expedited orders require 1 additional day to deliver.
Rural domestic addresses require 1 or more additional days to deliver.
If the shipping address provided is a P.O. box, the order will ship via USPS
Customers will receive a confirmation email with tracking information when the order has shipped. This email will contain a link to FedEx, UPS or USPS that will provide all shipping and status details.
Orders Containing Pre-Order Items: Please check the item's webpage for the available ship date.
Katie Kime is not responsible for lost or stolen packages once delivery has been confirmed by the carrier.
Please fill out the form here
Items non-eligible for returns or exchange
- Monogrammed or Personalized items
- Wallpaper Samples
- Traditional Wallpaper
- Peel & Stick Wallpaper
- Items on the Sale Page
- Gift Cards
- Items damaged through normal wear and tear