Contact Us

Customer Service 

Our FAQ can be found here.

We're available to help you Monday through Friday from 9 am – 5 pm CST. We aim to respond to all inquiries within 24 hrs. on business days. 

  • Email: Please be detailed in what we can help with. Include your order number (if applicable).
  • Phone/Text: 512-576-1788. 9am-5pm CST. If leaving a voicemail or texting, please include your order number (if applicable).
  • ChatChat with our customer care team in real time. The icon will show when an agent is available.

We are closed on weekends and these holidays: MLK Jr Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve & Day, New Year’s Eve Day

Here are some important tips: 
  • Please include all relevant information along with your Katie Kime order number. 
  • If there is a problem with the product received, please email a photo of the issue along with your request for quicker processing. 
  • Please note that Katie Kime cannot accommodate returns or exchanges for products purchased through a different retailer. You must follow the procedures of the retailer where you purchased the goods. 
  • You have 30 days from delivery to let us know if there is an issue with your order. Check your order promptly after you receive it to avoid missing the window.  

Local Pickup: 3006 Longhorn Blvd Ste 110, Austin, TX 78758 

For PR/press inquiries please e-mail 
For careers and internship opportunities at Katie Kime please e-mail or see our careers page.  
For billing and accounting please e-mail