Shangri La Toile Dinnerware

Shipping

COVID-19

We are experiencing minor shipping delays on all orders. Please expect 5-7 business days for processing and handling. Expedited shipping will not affect any lead times. Expedited shipping will not affect any lead times.

Custom orders or print on demand orders are delayed 2-3 weeks. These include:

• Clothing that includes embroidery
• Wallpaper/Stair Risers/Peel and Stick
• Monogrammed Journals/Notecards
• Passport holders
• Coasters
• Dinnerware
• Phone Cases
• Ice Buckets
• Lucite Trays 

Lead times are subject to change as the situation is fluid.

Once your item has been shipped, please allow 2-3 business days for tracking to update. If you have any questions or concerns, please email customerservice@katiekime.com. We appreciate your patience and understanding as we navigate COVID-19 restrictions.

Katie Kime has introduced flat rate shipping on all new orders within the 48 Continental United States as of February 1st, 2017. All other locations and countries are subject to standard shipping rates. 

Katie Kime shipping policies are subject to change and may be revoked at any time. Katie Kime reserves the right to charge shipping on orders that do not follow this policy.

Standard Katie Kime orders require 2-3 days to be processed and usually ship within 5-7 days. Please note that all custom monogram, clothing, linens, wallpaper, and fabric orders take more time to process and generally ship within 2-3 weeks. 

Furniture orders are made to order and ship within 8-10 weeks. Please note that depending on the project and level of customization of furniture orders may take more time to ship.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase or if it was a custom order, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is damage to the box you must take photos of the damage for record. Upon inspection if there is any damage please document the damage and send photos to customer service.

To complete your return:
Please fill out the form below

Please send returns to
Katie Kime Inc
c/o Returns
3006 Longhorn Blvd
Ste 110
Austin, TX 78758

Please make sure to include your order number or copy of a packing slip with the return. 

Customer is responsible for return shipping unless the item is defective. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately final sale items cannot be refunded.

Custom Orders (if applicable)
Custom items may not be refunded due to the customization to the product. This includes monogramming and wallpaper.

Exchanges (if applicable)
If an item is defective or damaged, send us an email at customerservice@katiekime.com and we will send you a shipping label to return your item. Once it is received and inspected we will ship the replacement item. 

If you would like to exchange an item for another size please return the item and upon inspection we will replace the item free of charge. The customer is responsible for return shipping. 

Gifts
if the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give you late, we will send a refund to the gift giver and he will find out about your return.