Wallpaper is made to order and is therefore not eligible for return or refund. Please allow 2-3 weeks for production.
To ensure delivery of select products by December 24th please see the schedule below
Order by December 15th 3pm EST choose Standard Shipping at checkout.
Order by December 18th 3pm EST choose UPS 2-Day at checkout.
Order by December 21st 12pm EST choose UPS Next Day Air.
Monogrammed, Embroidery, Framed Artwork, Wallpaper and custom orders see the product details for processing time.
Katie Kime has introduced flat rate shipping on all new orders within the 48 Continental United States as of February 1st, 2017. All other locations and countries are subject to standard shipping rates.
Katie Kime shipping policies are subject to change and may be revoked at any time. Katie Kime reserves the right to charge shipping on orders that do not follow this policy.
Standard Katie Kime orders require 2-3 days to be processed and usually ship within 5-7 days. Please note that all custom monogram, clothing, linens, and fabric orders take more time to process and generally ship within 2-3 weeks. Wallpaper may take up to 8-12 weeks.
Furniture orders are make to order and ship within 8-10 weeks. Please note that depending on the project and level of customization of furniture orders may take more time to ship.
Our policy lasts 30 days. If 30 days have gone by since your purchase or if it was a custom order, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is damage to the box you must take photos of the damage for record. Upon inspection if there is any damage please document the damage and send photos to customer service.
To complete your return: Please fill out the form below
Please make sure to include your order number with the return.
Customer is responsible for return shipping unless the item is defective.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately final sale items cannot be refunded.
Custom Orders (if applicable) Custom items may not be refunded due to the customization to the product. This includes monogramming and wallpaper.
Exchanges (if applicable) If an item is defective or damaged, send us an email at firstname.lastname@example.org and we will send you a shipping label to return your item to: 9705 Burnet Rd Ste, 320 Austin, Texas 78758. Once it is received and inspected we will ship the replacement item.
If you would like to exchange an item for another size please return the item and upon inspection we will replace the item free of charge. The customer is responsible for return shipping.
Gifts if the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give you late, we will send a refund to the gift giver and he will find out about your return.